Returns & Refunds

Section 1 – Returns & Refunds

Eligible Reasons for Return or Refund:

• The customer is unsatisfied with the product, and it is within 15 calendar days of delivery.

Return Process and Terms:

1. Contact Us: Email customer support at ecommerce.petrosmartsolutions@gmail.com to initiate the return process within 15 days of delivery.
2. Return Requirements:
   • Provide photos of the product and a reason for the return.
   • Products must be in brand-new condition, in original packaging. Damaged products should be returned unused.
   • Send the product to the return address provided by customer support. Include a copy of the shipping receipt with the tracking number.
3. Return Address: Use the address given by customer support. Returns sent to an incorrect address will not be eligible for a refund.
4. Refund Processing: Refunds are issued within 5-7 business days after the product is received at our Returns Center.
5. Shipping Costs:
   • Customers are responsible for all return shipping costs. These costs are non-refundable.
   • We do not provide pre-paid return shipping labels.
6. Lost or Damaged Returns: We are not responsible for lost or damaged return shipments. Ensure the return method is reliable.
7. Non-Refundable Items: Items not eligible for a refund or store credit will be discarded or returned at the customer’s expense.
8. Refund Method: Refunds are processed to the original payment method for full-priced items only. Outlet or reduced-priced items are not eligible for refunds or replacements.
9. Policy Terms: Our Returns Policy terms prevail in cases of miscommunication or disputes.

Section 2 – Order Cancellation

Cancellation Policy:

• Orders can be cancelled within 12 hours of placement if not yet shipped.
• Cancellations are time-sensitive as orders are processed quickly.
• To cancel an order and request a refund, contact us for instructions.